Privacy Policy

1. Introduction

This Privacy Policy explains how JiniRide ("we", "us", "our") handles personal information when you visit our website, create an account, list a vehicle, apply to drive with us, or enquire about our corporate mobility services.

JiniRide operates in Pakistan and is responsible for the information you choose to share with us. We only ask for what we genuinely need, and we explain below why we need it.

2. Information We Collect

We collect information in three ways: what you give us, what we observe while you use our services, and what we receive from third parties.

• Information you provide — name, email address, mobile number, CNIC or NIC number, password (stored only as a secure hash), and any message you send us through contact or enquiry forms.
• Vehicle information — registration number, make, model, year, mileage, chassis and engine numbers, valuation details, and photographs you upload when listing a vehicle.
• Driver information — driving licence number, licence expiry, CNIC or NIC number, transport or driving permit details, and any experience or background information you volunteer during verification.
• Payment and banking details — bank account or mobile wallet details required to pay owners and drivers. JiniRide does not store full card numbers.
• Usage information — pages visited, referring URL, device and browser type, approximate location, and interaction with our emails or messages.
• Communications — support tickets, call notes, and correspondence with our team.

3. How We Use Your Information

We use personal information for the following purposes:

• To create and manage your account, keep you signed in, and provide support.
• To evaluate vehicle listings, verify ownership, arrange inspections, and prepare an offer.
• To verify driver identity, licence, and permit validity before onboarding.
• To process monthly payouts to owners and fares, wages, or reimbursements to drivers.
• To match vehicles with corporate clients, prepare quotes, and administer mobility contracts.
• To meet legal, tax, regulatory, and record-keeping obligations in Pakistan.
• To prevent fraud, abuse, and misuse of the platform, and to keep our users and the public safe.
• To send service messages about your account or booking. Marketing email is opt-in and can be unsubscribed at any time.

4. How We Share Your Information

We do not sell your personal information. We share it only where it is necessary to deliver the service or meet a legal obligation:

• With other JiniRide users, where required to fulfil a trip or arrangement — for example, sharing a driver's name and contact details with the vehicle owner for a managed rental, or sharing a corporate client's pickup details with the assigned driver.
• With verification, inspection, and regulatory partners, including vehicle registration authorities, insurers, and law-enforcement agencies where verification is required.
• With service providers who host our infrastructure, deliver email or WhatsApp messages, and process payments — under contract and limited to the information they need.
• With professional advisers, auditors, and insurers where required.
• Where compelled by law, a court order, or a legitimate request from a competent authority in Pakistan.
• In connection with a corporate reorganisation, merger, or sale of assets, in which case we will notify you before your information is transferred.

5. Cookies and Local Storage

We use cookies and browser storage to keep you signed in and to protect the service. Our authentication cookies are necessary for the site to function and cannot be disabled without breaking sign-in.

If we introduce analytics or advertising cookies in future, we will update this policy and, where required, ask for your consent before enabling them.

6. Data Retention and Security

We keep personal information only for as long as it is needed for the purposes described in this policy, or as long as Pakistani law requires us to retain it. Records tied to contracts, payments, and vehicle or driver verification are retained for the applicable statutory period after the relationship ends.

We protect information with access controls, encryption in transit, and restricted internal access. No system is perfectly secure, but we continuously work to reduce risk. Please also keep your own account credentials confidential and tell us promptly if you suspect unauthorised access.

7. Your Rights

Subject to applicable law, you may ask us to:

• Confirm what personal information we hold about you and provide a copy of it.
• Correct inaccurate or incomplete information.
• Delete information we no longer have a lawful reason to keep.
• Withdraw consent where you gave it, and stop non-essential messages.
• Restrict or object to certain uses of your information.
• Nominate someone to exercise these rights on your behalf if you are unable to.

To exercise any of these rights, email us at support@jiniride.com. We may ask you to verify your identity before we act on your request. We will not discriminate against you for exercising your rights.

8. Third-Party Services

Our website may link to or embed third-party services, such as Google for sign-in, WhatsApp for support, mapping services, and payment providers. These services are governed by their own privacy policies, and we are not responsible for their handling of your information. We encourage you to read those policies before sharing personal data with them.

9. Children's Privacy

Our services are not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at support@jiniride.com and we will delete it.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our services or in legal requirements. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be announced on the website or by email before they take effect.

11. Contact Us

Questions, requests, or concerns about this policy or our handling of your personal information can be sent to support@jiniride.com, or by post to Head Office, Gulberg 3, Lahore, Pakistan. You can also reach our privacy team by phone on +92 339 9099399.